Delivery Policies

Delivery Policies for Menu Folders

Free Delivery within Thailand, when purchasing menu covers over 1,000฿ with these choises:

Menu cover delivery within Thailand

Delivery by Thailand Post EMS or Kerry Express for Thailand with in 1-3 working days dependsing on desination (20kg. weigth limite for EMS and 25kg. for Kerry Express)

Menu cover delivery for areas outside Bangkok

Delivery by Transport Services for area outsite Bangkok. Mostly overnight delivery (Yes, it's pritty fast! But it depends on the precise desination area and how easy it is to contact the customers - So the correct mobile phone number and being reachable is key. Courier/delivery staff will call you (Thai). Please note, these companies have no tracking system.

Quick delivery of menu covers for Bangkok area

Quick delivery by motorcycle service [SkootarLalamoveGrab] for Bangkok area only. This will be free of charge up to  100฿. If the delivery fee over than 100฿, the customer has to pay the excess.
www.menu1folder.com shop mostly chooses the service of Kerry  Express and EMS. *Please note, delivery services can be subject to changed, as approprite.

Delivery time

Menu1folder will despatch good daily at 2-3pm (Monday-Friday)
If customers place order after 2pm, the goods will be sent the next day. 
** Some Menu Cover styles/models need to be assembled/prepared, so the delivery date might be 1-2 days after placing the order.

Cash on Delivery (COD) payment

If a customer wishes to pay Cash on Delivery (COD),  this services of Kerry Express with be needed, with a service fee amounting to 3% of  the order amount, such fee to be paid by buyers. 
** Please note, Goods is full price for COD payment (No Discount price)**

Products damage from delivery

Menu 1 Folder uses good quality packaging, approperiate for the weight and size of the menu cover ordered. In case of damage during or arising from delivery, the responsibility for the damage will not fall on the seller.

Return Policy

Customers may return Menu Covers within 7 days of receiving the goods, and must use a courier or service with a tracking system, such as Kerry Express. The returned products must be in good condition. The Seller will refund the full amount on or shortly after receiving the products.
- In case of Free delivery products (when purchase price of Menu Covers exceeds 1,000฿), the return delivery cost will be paid by buyers.
- When the buyer pays the delivery fee on despatch, the cost of return delivery will fall on the seller. (Customer pays once, and seller pays once.)